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Return Policy

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Complaints procedure and return policy

Return policy and procedures related to complaints:

  1. Read the service regulations and warranty conditions
  2. If you are a direct customer of our company, send a complaint using the complaint form to the address shop@powerenergy.com.pl.
  3. Please provide a detailed description of the fault in your request.
  4. Wait for our service to contact us in order to clarify any ambiguities.
  5. After contacting our service, prepare the package. Pack the goods in the original packaging, if required by the regulations. Attach a copy of the purchase document and the original warranty card, if issued.
  6. Send the package to the warranty service by courier, post (according to the regulations), or deliver the goods in person to the service address.

Need more help?

Visit the help center page.

Contact us via the contact form or write to shop@powerenergy.com.pl to ask more detailed questions about our returns and complaints policy.

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